Statement of Work:

The Supplier provides IBM staff augmentation for Service Now System Administration and Software Development on a time and materials basis.    Additionally, the Supplier agrees to allow IBM to convert resources to IBM employees after designated amount of time not to exceed 270 days.

Task Description:

Essential duties of this position include:

  • Maintains technical expertise relevant industry standards and best practices in ServiceNow.
  • Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints.
  • Develops creative technical solutions to complex problems.
  • Work is performed based on documented Project Implementation Plans.
  • Exercises judgment in methods, techniques, and evaluation criteria for obtaining results.
  • Applies technical expertise and knowledge of other related disciplines.
  • Familiar with Agile development processes.

Required skills/Level of Experience:

  • Fundamental understanding of ServiceNow platform capabilities:
    • Experience implementing best-practices and procedures
    • Working knowledge of ServiceNow components such as Change Management, Service Catalog, Problem Management, Incident Management, CMDB, Asset Management, Knowledge Management, etc.
    • Ability to provide ServiceNow customization and configuration including but not limited to: scripting, workflow administration, report setup, module customization, data imports and third-party software integration.
  • Strong interpersonal and communication skills
  • Ability to work independently and multi-task effectively

Nice to have skills:

  • Certified ServiceNow Administrator
  • Experience integrating API services with scripts/code to create customer facing solutions.
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Location: Remote with up to 10% travel.

Educational Degree from an Accredited Institute in an area Applicable to the Position and Minimum Years of Relevant Experience

Associates Degree and 4 years relevant experience

Bachelor’s Degree and 2 years relevant experience

Master’s Degree and 0 years relevant experience

Number of resources: one (1)

Period of Performance: start date December 5, 2022, through December 4, 2023

Clearance Level: Secret